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Customer Service Beyond Expectation

November 6, 2006 Mr Timothy Hodge Director of Social Security Dear Sir, Re: Customer Service Beyond Expectation I telephoned your office this morning for the second time within the last month for a certificate to indicate that Joyce Kentish & Associates were up to date with the social security contributions. For the second time Ms Brenda Hughes enquired how soon I required it. I indicated that today would be preferable. On both occasions the certificates were at the Customer Service desk for collection within an hour.

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