The Ministry of Tourism and The Anguilla Tourist Board (ATB) in their quest to deliver to visitors a pleasant and memorable Anguilla Experience on every level have embarked on a series of Customer Service Training Programmes. The workshops began on November 18th, 2009 with the training of 23 port employees from Customs, Immigration, Port Security and Taxi Dispatch.

Ferry Boat Operators and Tourism personnel

From December 7th – 11th 2009 fifteen (15) persons representing operators of Ferry and Charter/Shuttle boats completed a one week programme which included sessions and activities highlighting The Anguilla Experience and a Customer Service Training component “Excellence Together”. The training was facilitated by Ms. Shirlene Nibbs of Nibbs & Associates based on Antigua. Some of the objectives of the training were: to improve the Service being offered by Boat Operators; to improve both internal and external communication and to examine existing standards for proper customer service.

Since, transportation/access is an important element of The Anguilla Experience, the aim of the sessions was to demonstrate to the participants their role in enhancing the experience their Guests/Customers enjoy as they are transported between St. Maarten/St. Martin and Anguilla. The training was well received by the participants, who have promised to insure that they put into practice what they have learnt.

- Press Release

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