On February 26, 2008, Ms. Marisa Gumbs, Market Research & Business Development Officer at National Bank of Anguilla Ltd., announced that in December 2007 the Bank conducted its first Customer Satisfaction Survey which elicited many suggestions. Ms. Gumbs continued by saying that “one of the objectives of the survey was to provide the Bank with the opportunity to obtain valuable feedback from our customers as to the level and the quality of service they receive at the Bank, the products and services we provide and those which they may wish us to provide.”

NBA’s Marisa Gumbs and Caroll Morton with deposit drop box

As a result of this feedback, the Bank has introduced a Cheque Deposit Box, which is located on the wall at the right of the entrance in the Bank’s lobby. With envelopes provided, the drop box is designed specifically for those customers who would otherwise stand in line to do a basic deposit transaction. There is no limit on the number of cheques customers are allowed to deposit. The box is secured with a double lock and has one drop in slot. Cheques deposited during NBA’s opening hours of 8:00 a.m. to 3:00 p.m. Monday to Thursday and 8:00 a.m. to 5:00 p.m. on Fridays will be credited to customers accounts on the same day as the box will be checked regularly during the day.

Ms. Caroll Morton, NBA’s Assistant Manager – Retail Banking, stated, “the main purpose for introducing this new facility is simply “Customer Convenience”. With the cheque deposit drop box customers can take comfort in knowing that their cheque deposit transactions are being completed, freeing them up to do other things”.

Geresa Clarke making a deposit

Ms. Gumbs concluded that “the introduction of the drop box is an indication of NBA’s willingness to provide solutions that provide for convenience banking, as demonstrated by the Bank’s network of ATM’s, Drive Thru Teller Service, Online Banking, Mobile ATM and the fast nearing completion West End branch.

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