The Anguilla Social Security Board (ASSB) this week presented its 2007-2011 Business Plan to the Honourable Victor Banks, Minister for Social Security at the Board’s conference room. Mr. Banks was accompanied by Permanent Secretary Economic Development Dr. Aidan Harrigan, who is also Chairman of the Social Security Board, Mr. Carl Harrigan, Permanent Secretary Finance, and Mr. Fabian Fahie, Advisor to the Minister of Finance. The presentation was made by Director of Social Security Mr. Timothy Hodge. Mr. Robert Wynter, principal of Growth Facilitators, the consulting firm from Jamaica engaged by the Board to facilitate the business plan development process, was also in attendance.

Director and other Executive Members of the Social Security System

The Board, with the assistance of its staff and consultants, developed a series of objectives and initiatives for its Business Plan 2007-2011 designed to answer the focus question: “What specific targeted actions must we take to provide social security services to delight the people of Anguilla?” In creating and monitoring the Business Plan, the Board will utilize the Balanced Scorecard, a strategy development and execution system which measures and guides progress towards achieving its Vision and Mission. It measures the Social Security System’s performance from four perspectives: the customer, internal processes, learning and growth, and fiduciary.

A number of strategic objectives were identified, and initiatives and action plans were developed under each objective. The OVER-ARCHING OBJECTIVE was determined to be “Improved quality of life for all in Anguilla”. The objectives under the CUSTOMER PERSPECTIVE were: ASSB delivers excellent and timely services; ASSB keeps us well informed; ASSB has a pleasant and welcoming environment; ASSB’s products and services are meaningful; and ASSB contributes to the development of our community.

From the INTERNAL PROCESSES PERSPECTIVE, the objectives are: We pay benefits in a timely and accurate manner; We develop meaningful products and services; We have efficient administrative support systems; We conduct quality inspections; We build quality customer and other stakeholder relationships; and We initiate, assess and support socially desirable community projects.

From the LEARNING AND GROWTH PERSPECTIVE, the objectives are: We understand and are aligned around our strategy; We have a motivated, competent, knowledge-based and customer-oriented staff; We exemplify ASSB core values; and We have the right information and tools to do our jobs.

From the FIDUCIARY PERSPECTIVE, the objectives are: We comply with statutory requirements; We practice sound governance; We are building a sustainable fund; and We provide excellent value for money.
The Board has also committed to a thorough monitoring plan which commits to various levels and frequencies of reporting: Staff to Managers; Managers to Management Team; Director to the Board; Board to the Minister; the Minister to House of Assembly. The Board has additionally committed to publishing in newspapers a summary of the Annual Report and to an annual presentation of the Report to a Town Hall meeting which will allow public discussion of the Board’s stewardship.

The Social Security Board, which has been described as “the single most important institution for the social and economic benefit of the Anguillian people” celebrates 25 years of service in 2007.

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