Found at: http://www.anguillaguide.com/article/articleprint/5613/-1/140/
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Winners Announced For NBA's First Annual Customer Satisfaction Survey
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The National Bank of Anguilla Ltd has announced the winners of its first annual customer satisfaction survey.
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Four winners with NBA Executives and Melinda Goddard
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Mrs. Augustine Larmony Vlaun, Mr. Calvin Vendell Lake, Mrs. Carmen Webster Horsford, Mr. Denville Ruan and Ms. Rechelle Carty were presented with their prize vouchers at a small ceremony on Monday morning at the bank’s boardroom.
Customers who completed the survey were entered into a drawing for dinner for two at an Anguilla restaurant (up to $300 US); or one of four $100 US bill –paying coupons for Anglec, Caribbean Cable Communications, NBA Credit Card, and Cable and Wireless.
The survey was conducted by Mrs. Melinda Goddard of Clientele Consulting during the month of December.
Mrs. Goddard will now be analyzing the surveys and presenting the results to the bank in the near future.
NBA’s Marketing Research and business Development Support Officer Mrs. Desiree Smith (and chairperson for the ceremony) used the opportunity to thank all of the bank’s customers for taking part in the survey.
“It shows that you care about the NBA as your premier financial institution and that you are grateful to have your opinions be heard. Based on the data collected from the surveys, please know that the NBA will be working tirelessly on implementing change where possible to improve the quality of service that you truly deserve,” she said.
Mrs. Smith also thanked Mrs. Goddard for the construction and analyzing of the survey.
“She has been a tremendous contribution towards our goal at exceeding customer expectations and we will continue to work with her as we proceed to making any changes,” Mrs. Smith noted.
In addition to the survey, Mrs. Goddard has conducted various seminars for both management and staff at NBA on customer satisfaction.
Chief Executive Officer E Valentine Banks also extended the bank’s gratitude to those customers who participated in the survey exercise.
It is NBA’s intention that out of the exercise the bank can become a better customer service provider to the banking fraternity and banking patronage across the island, Banks said.